Our delivery service provider (The Royal Mail) have been working around the clock to collect and deliver as many items as possible. The recent press reports relate to courier services, whilst Royal Mail is delivering. We use Guaranteed Special Delivery by 1pm the next working day for our packages and so far all deliveries have arrived before 1pm or later that day.


Even in these difficult conditions, all packages marked Special Delivery are given priority. So you can rest assured your orders will arrive the next day (usually before 1pm). Also if its more convenient you can choose to have your package delivered to another address (such as your workplace). The delivery address on your order does not have to be your billing address


Please note Royal Mails recommended last posting date in time for Christmas is 23rd December, please order by 2pm


There are delays in some regions due to heavy snow and freezing temperatures. Below are the regions and postcodes where delivery may not occur before 1pm the next day, but will be delivered that day:


Northern Ireland-BT1-18, 20, 23, 28, 30, 32, 35, 39, 40, 41, 42, 45, 48, 49, 53, 52, 61, 64, 70, 71, 74, 78, 80 and 82


Scotland-AB, DG, FK, HS, IV, KW, KY, PA, PH and TD


IV 1 to 3, 5, 7, 13, 15 to 18, 40, 42, 43, 47 to 49, 51, 54, 55
EH1 to 28, 31, 33 to 48 & 51 to 55


Rural areas in KA3, 4, 8, 14, 16, 17 and 26


DD1 to DD11

We are continuing to monitor the situation and if things change we will update our site accordingly.